Yes, once we have matched a cleaner to you, we ask them to contact you directly and arrange to come and meet you. This allows both of you to get to know each other and discuss your specific cleaning requirements.
Who supplies the cleaning products and equipment?
Our cleaners will use your cleaning products and your vacuum, mop, sprays and cloths etc, this guarantees that you are happy with the products used and it eliminates cross-contamination from vacuum cleaners or cloths etc.
Am I employing the Cleaner?
No, the Cleaner is self-employed and fully responsible for his/her own Income Tax and National Insurance.
How do I pay the Cleaner?
Cleaners usually like to be paid each time they clean, by cash or bank transfer which will be agreed with the cleaner when you meet them. Please discuss this directly with the cleaner.
What happens if the Cleaner is sick/on holiday.
The Cleaner will try and make another arrangement with you – coming in the day after, doing a longer deeper clean on another visit or simply catching up over the next few cleaning sessions. If none of these solutions are satisfactory, then you can call us to request that we introduce an alternative Cleaner.
What happens if I don’t like the Cleaner?
You will be given the opportunity to meet your cleaner before they start work for you so that you are comfortable with our selection from the outset. Once you have chosen your cleaner, they will be your regular cleaner. If at any time you decide your current Cleaner is not for you then can contact us and we will introduce another cleaner to you.
What if I’m not happy with the quality of work?
We will contact you after you have had your first few cleans to ensure you are happy. If you are not fully satisfied then we would encourage discussion with the cleaner in the first instance. If you prefer it we can speak to the cleaner and if we cannot resolve any issues then we would replace the cleaner,
What tasks can I ask my cleaner to do for me?
This is entirely up to you, within reason. As a general rule we would expect standard housekeeping tasks such as general floor cleaning, vacuuming, surface cleaning and polishing as required, in addition to keeping bathrooms and kitchens clean and hygienic. Some clients need extra assistance with bed linen changes, some light ironing or perhaps interior window cleaning. We would not include external window cleaning or carpet cleaning though.
Do I get the same Cleaner every week?
We want you to build up a relationship with the cleaner, so yes, the same cleaner will come at the same agreed time on a weekly basis, allowing for sickness and holidays.
Do I give the Cleaner a key?
That is completely at your discretion and something you need to decide between yourself and the cleaner. Some home owners are present during the cleaning, some give a key after a period of time and some when they first meet the cleaner. Another popular option is a Keysafe, but please discuss and agree this with your cleaner at your first meeting.
Are you insured ?
We are insured for up to £2 million pounds, against the cleaner accidentally damaging your property. Please note that in order to keep our pricing competitive, we do have an excess of £100 on all claims. The insurance is primarily there for serious damage.