We can help you find a cleaner. You have access to an ever-growing database of carefully selected, experienced, honest Cleaners, each of whom has been interviewed in their own home, vetted, reference checked, and police checked*. We would not introduce a cleaner to you that we would not have cleaned our own home. It is our job to find the right match for you, and we take great pride in this!
Yes, we recommend you arrange to meet your house cleaner beforehand and agree directly with them what work you want them to do. You may also want to agree with your cleaner on the cleaning materials used.
Will I get the same cleaner every week?
Yes. You will get the same dedicated home cleaner to do your regular cleaning. That way, you will know who is coming into your home each week, and your cleaner will be able to work out a routine with you regarding what you would like to do on each visit.
Do I need to be at home when the cleaner is working?
This is a personal choice. Your Domestic Cleaner will be happy to clean when you are present, although most house cleaners are key holders for their clients and clean when their homeowners are not in. The flexibility is there for you to have control. Every single clean is also insured for peace of mind.
When do the house cleans happen? Do the cleaners bring their own cleaning equipment and cleaning products?
The cleaning will take place when you want it to, whether it be daily, weekly, or fortnightly. You can even select the days you would like your cleaning to take place! We will introduce you to a cleaner to meet your individual requirements. The cleaners will use your cleaning products and equipment, allowing you to choose what products and materials are used in your Home!
I have pets. Is this a problem?
No, this is absolutely fine. When we interview cleaners, we check if they have any phobias, allergies, or preferences regarding working with pets. We will ensure that if you have pets, we match you with a cleaner who is comfortable cleaning around them.
What if I'm not happy with my cleaner for any reason?
Simply let us know of your concerns, and we will do all we can to remedy the situation as quickly as possible. We have a large database of approved and vetted cleaners, one of whom should perfectly meet your needs.
Are my cleans insured against accidental damage?
We are insured for up to a minimum of £2 million. Please note that in order to keep our charges at a very competitive rate, there is an excess of £100 on all claims for which you would be responsible. Insurance coverage is offered in the event of any major incident of damage.
What happens next?
We would be delighted to hear from you. You can Request a Callback or Request a Booking now. Alternatively, you can call us now on 0208 226 2050. We are available to take your calls between 09.00 and 17.00, Monday to Friday.