Yes — we always aim to provide you with the same cleaner for every visit.
Having the same regular cleaner helps build trust and ensures they get to know your home and how you like things cleaned. Cover will only be arranged in cases such as sickness or holiday – upon your request.
Very carefully. All cleaners initially complete our application form. We conduct telephone interviews only with those who we believe show potential at this stage. If we are happy with the interview we will then arrange a home interview with the cleaner. This allows us to see a potential cleaner's standards that they are living by. We get to know them personally through this home visit and during this, we complete various checks, eg, ask for proof of address/references. Only after we have carried out all of these checks do we add somebody to our database of cleaners.
Can I meet the cleaner before they start?
Yes, This is very important for both parties where the cleaner will visit you before commencing, discussing your requirements and familiarising themselves with your home. This also ensures you are both comfortable with each other. Many of our clients are working professionals and request their cleaner to have a key on their behalf, so, again, this can be facilitated at this pre-clean meeting. Other clients, who may be in their home when the cleaner calls, are happy for the cleaner to simply arrive a short time earlier on the first clean day and discuss their needs then carry out the clean. It is up to you, what you would like to happen.
Who supplies the cleaning products and equipment?
Our cleaners will use your cleaning products and your vacuum, mop, sprays and cloths etc, this guarantees that you are happy with the products used and it eliminates cross-contamination from vacuum cleaners or cloths etc.
How do I pay the Cleaner?
Cleaners usually like to be paid each time they clean, by cash or bank transfer which will be agreed with the cleaner when you meet them.
I have pets, is this a problem?
Not at all.
We’ll match you with a house cleaner who is comfortable working in a home with pets, so everyone feels at ease.
What if I’m not happy with the quality of work?
Your satisfaction is very important to us.
We will check in with you after your first few cleans to ensure everything is going well. If you ever have concerns, we will work with you and your cleaner to resolve them quickly.
If you’d prefer, we can introduce you to an alternative vetted cleaner from our database.
Do I give the Cleaner a key?
That is completely at your discretion. However, we do recommend the use of a key safe.
Are you insured ?
Yes — we provide insurance cover of up to £2 million against accidental damage for your peace of mind.
To keep our pricing competitive, there is a £100 excess on claims. The policy is primarily intended for more serious incidents.
READY TO GET STARTED ?
Speak to us about your requirements by calling us on 01256 686138, Request a Callback or make a Booking Request.