All of our cleaners are selected only after a comprehensive vetting process. We visit every cleaner in their own home, explore their previous experience and key skills/qualities. We then obtain relevant police checks and always ask for references from previous clients and employers.
Every home is different, which is why we like to visit prior to you signing up. During our visit we can asses what your requirements are and how long we think this will take. The average house clean is 3-4hours weekly.
Will I have the same cleaner each week?
Yes…. Absolutely! We believe in consistency which helps you build trust and confidence in your cleaner. This allows for more efficiency in the cleaning that is carried out each week, and if certain tasks are required on a rotation basis the same cleaner will know what is required.
Do I need to be in when the cleaner is working?
This is entirely up to you. Some of our clients are at home while the clean takes place, others give the cleaner a key to the property or leave in a safe place or security box. This can be discussed during your initial meeting with your assigned cleaner.
When do the house cleans happen?
The clean will take place when it is convenient for you. We have a big pool of cleaners and can accommodate a time to suit your schedule.
Do the cleaners bring their own cleaning equipment and cleaning products?
Your cleaner will use your cleaning products, vacuum, mops, cloths and sprays. This is to ensure that your home smells the way you like, and your preferred products are used, however increasingly important is that this prevents cross-contamination between homes that our cleaner operates in.
I have pets, is this a problem?
No, not at all. During the interview process, we check if our cleaners are happy to work in homes with dogs, cats, rabbits, snakes, spiders, but if you have something more exotic please let us know and we will do our best to accommodate your request.
What happens if I’m not happy with the quality of the work?
We offer full account management and so in the unlikely event that you are not fully satisfied, we will initially try and resolve any issues with feedback to your cleaner. If, however, you decide that you would prefer to be introduced to a new cleaner, this can be arranged. We will contact you after your first clean to ensure that you are happy with the cleaner and cleaning work carried out.
Are my cleans insured against accidental damage?
Yes, every clean is insured. However, to keep our costs competitive there is a £100 excess on insurance claims, the insurance is primarily there for serious damage.
Can I meet my cleaner before they start?
Once we have matched you to a cleaner, we encourage them to initially make contact via a phone call to discuss your specific needs. Our cleaners are always happy to visit prior to the first clean, however many clients find that having the cleaner arrive 15 minutes early for the first appointment is usually sufficient.
What happens next?
If you would like to book a cleaner in Bishop's Stortford, Sawbridgeworth, Harlow or a surrounding area, the next step is to contact us, either call us on 01279 876875, send us an email or use the “Booking Request” or “Request Call-back” feature on this page. We will then have an initial discussion via telephone and arrange a convenient time to come and meet you in your home, which will be arranged at a convenient time for you. We know many of our customers have busy schedules, and so this can be in the evening or weekends if preferred.