FAQs All categories Complaints Costs & Fees Customer Service General Local Branches Tasks & Services Terms & Condiditons Do you have any cleaning reviews? General Why does the franchisee charge a fee? Costs & Fees How do you determine what tasks the cleaner will complete during each visit? Tasks & Services What is the procedure if I'm not satisfied with the cleaning service provided on a particular day? Complaints Customer Service Can I provide feedback directly to the cleaner or should all communication go through the company? Customer Service General How is the payment process managed? Is it straightforward to set up regular payments? Costs & Fees Can the service be customised to my specific needs and preferences? General Tasks & Services Is there a backup plan in place if the cleaner fails to show up for a scheduled cleaning? Customer Service What is your cancellation policy? General Terms & Condiditons Can I request additional tasks or services such as ironing? Tasks & Services What happens if my cleaner is sick or goes on holiday? Do you provide a replacement? Customer Service General Do you offer any discounts or packages for regular clients? Costs & Fees Local Branches How flexible are your cleaners with their schedule? Can they accommodate changes in my routine? Customer Service Tasks & Services What measures do you take to ensure the security and safety of my home during cleaning sessions? General Terms & Condiditons How do you handle complaints or issues if they arise? Complaints Local Branches Are your cleaning methods and products environmentally friendly? General Tasks & Services Can I meet the cleaner before they start working in my home? Customer Service General Do you have a client information pack? General We believe life is too short to spend it cleaning…
What is the procedure if I'm not satisfied with the cleaning service provided on a particular day? Complaints Customer Service
Can I provide feedback directly to the cleaner or should all communication go through the company? Customer Service General
Is there a backup plan in place if the cleaner fails to show up for a scheduled cleaning? Customer Service
What happens if my cleaner is sick or goes on holiday? Do you provide a replacement? Customer Service General
How flexible are your cleaners with their schedule? Can they accommodate changes in my routine? Customer Service Tasks & Services
What measures do you take to ensure the security and safety of my home during cleaning sessions? General Terms & Condiditons
