How do you handle complaints or issues if they arise?

At Time For You, we are committed to providing a professional cleaning services and ensuring our clients are completely satisfied. However, we understand that sometimes issues or complaints may arise. Here's how we expertly handle any concerns you might have to ensure a swift and satisfactory resolution.

Directing Complaints to Your Account Manager

In the first instance, we advise you to direct any complaints or issues to your account manager. As your primary point of contact, the account manager is best placed to understand the specifics of your situation and work towards a satisfactory resolution. Their direct involvement ensures that your concerns are addressed promptly and effectively.

Working Hard to Resolve Issues

We take every complaint seriously and work diligently to resolve any issues you might face. Our goal is to ensure that your experience with our managed cleaning services remains positive. Whether it’s a minor inconvenience or a significant concern, we will take the necessary steps to make things right.

Finding a Replacement Cleaner if Needed

If the issue stems from a particular cleaner, and a resolution cannot be reached, we are prepared to find a replacement cleaner for you. Your satisfaction is our priority, and we are committed to providing a cleaner who meets your standards and expectations. This flexibility ensures that your cleaning needs are consistently met without disruption.

Case-by-Case Basis

We understand that every situation is unique. That’s why we handle each complaint on a case-by-case basis. This personalised approach allows us to consider the specifics of your concern and tailor our response to best meet your needs. Whether it’s adjusting the cleaning schedule, addressing specific cleaning issues, or any other concern, we are here to help.

Conclusion

At Time For You, your satisfaction is paramount. By directing complaints to your account manager, working diligently to resolve issues, finding replacement cleaners when necessary, and addressing each situation on a case-by-case basis, we ensure that any concerns are swiftly and effectively managed.

For more information or to discuss any specific issues, please visit our website or contact your account manager directly. We are dedicated to providing a seamless and satisfying cleaning experience for you.