FAQs

FAQs Is there a backup plan in place if the cleaner fails to show up for a scheduled cleaning?

Is there a backup plan in place if the cleaner fails to show up for a scheduled cleaning?

  • Customer Service
  • Last updated: 21/06/2024

Keeping your home clean and tidy is essential for a peaceful living environment. However, sometimes unexpected circumstances can interfere with your regular cleaning schedule. At Time For You, we understand the importance of reliability and consistency in domestic cleaning services. So, what happens if your cleaner fails to show up for a scheduled cleaning? Let's explore our backup plan.

Immediate Action by Your Account Manager

In the rare event that your cleaner fails to turn up without prior notice, your dedicated account manager will step in immediately. If your cleaner informs you, simply call your account manager. They will discuss your preferences and requirements for a replacement. This prompt communication ensures that you are always in the loop and reduces any inconvenience caused.

Arranging a Cover Cleaner

Our extensive network of professional cleaners allows us to arrange a cover cleaner as soon as possible. We prioritise getting a replacement cleaner to your home at a date and time that suits you. Your account manager will coordinate all the details, ensuring a seamless transition and minimal disruption to your regular cleaning routine.

Long-Term Replacement Options

If you wish to find a more permanent replacement cleaner, we are more than happy to assist. We will work closely with you to select a cleaner that fits your specific needs and preferences. Our goal is to provide you with a cleaner who matches your expectations and maintains the high standards you have come to expect from Time For You.

Why Choose Time For You?

  • Reliability: Our client-centric approach ensures that we always have a plan in place for unforeseen circumstances.
  • Professionalism: Our team of account managers and professional cleaners are trained to handle any situation with utmost care.
  • Flexibility: We strive to accommodate your schedule and preferences, ensuring you are never left without a cleaning service.

Conclusion

At Time For You, your peace of mind is our priority. In the unlikely event of a cleaner not showing up for a scheduled cleaning, rest assured that we have robust measures in place to provide a quick and effective solution. Your account manager is always available to assist you, ensuring that your home remains clean and your satisfaction is guaranteed.

By choosing Time For You, you are choosing a reliable partner who values your time and comfort. Contact us today to learn more about our services and how we can cater to your domestic cleaning needs.