FAQs

FAQs What happens if my cleaner is sick or goes on holiday? Do you provide a replacement?

What happens if my cleaner is sick or goes on holiday? Do you provide a replacement?

  • Customer Service
  • General
  • Last updated: 21/06/2024

What happens if your regular cleaner falls ill or takes a well-deserved break? At Time For You, we know that life can be unpredictable, and we are committed to ensuring your cleaning schedule remains uninterrupted. Here’s what we do to provide a replacement cleaner and keep your home spotless.

Quick Response from Your Account Manager

When your cleaner needs time off due to illness or holidays, we understand the inconvenience it may cause. If your cleaner informs you of their unavailability, simply reach out to your dedicated account manager. They will promptly discuss your preferences and requirements to arrange a suitable replacement cleaner. This ensures you remain informed and any disruption is minimised.

Swift Arrangements for a Replacement Cleaner

With our vast network of professional cleaners, we can quickly organise a replacement cleaner who meets your needs. We aim to provide you with a replacement cleaner at a time and date that suits your schedule. Your account manager will handle all the arrangements, ensuring a smooth transition so your home stays immaculate without missing a beat.

Options for Long-Term Replacement

Should you wish to find a more permanent solution during your cleaner’s absence, we are here to help. We will collaborate with you to identify a cleaner who aligns with your specific preferences and requirements. Our goal is to maintain the high standards you expect from Time For You, ensuring continuity of service and peace of mind.

Why Choose Time For You?

  1. Dependability: Our proactive approach guarantees that we are always prepared for any unforeseen circumstances.
  2. Professionalism: Our account managers and cleaners are trained to manage any situation with professionalism and care.
  3. Adaptability: We continuously strive to meet your schedule and preferences, ensuring you never go without a cleaning service.

Conclusion

At Time For You, your satisfaction and peace of mind are our top priorities. In cases where your cleaner is unavailable due to illness or holidays, you can trust that we have effective measures in place to quickly and efficiently provide a replacement cleaner. Our dedicated account managers are always on hand to assist you, ensuring your home stays pristine and your satisfaction is upheld.

By choosing Time For You, you are partnering with a reliable service that values your time and comfort. Contact us today to explore our services and discover how we can meet your domestic cleaning needs.