We are Time For You Thames Valley; the South Oxfordshire's premier domestic cleaning company. Our aim is to provide a local, personalised and tailored professional service to our clients for their housekeeping needs.
We cover the beautiful area to the North of Reading but South of Oxford including Goring, Tilehurst, Pangbourne, Woodcote, Henley, Benson, Wallingford, Thame, Chinnor plus many of the surrounding towns and villages.
If you are in one of these postcode areas then we are waiting to hear from you and help to give you more time back for the things that you want to enjoy. OX9, OX10, OX39, OX44, OX49, RG8, RG9, RG31
How do you select and vet your cleaners?
Very thoroughly, and very carefully! You will never have a cleaner we wouldn't be happy to have in our own home. All cleaners initially complete a detailed application form, telling us all about them and their housekeeping and cleaning experience, as well as what qualities and skills they possess. We will conduct telephone interviews with applicants that show enough potential at this stage, where many fail. We will then arrange to visit applicants at their home address following a telephone interview if we are happy with their performance. This allows us to see the standards and values that they live by, and also get to know them personally. During this stage we conduct a face to face interview with the applicant, checking exactly what experience they have, and complete comprehensive security checks on the applicant, as well as obtaining details of their references, which we check. Only after all of these checks have been completed, will the applicant be added to our database; once we would be happy to have them as our cleaner in our own home!
I have pets. Is this a problem?
No, this is absolutely fine. When we interview cleaners, we check if cleaners have any phobias, allergies or preferences around working with pets. We will ensure that if you have pets we match you with a cleaner whom is comfortable to clean around your pets, after all pets are usually the most important part of the household!
Do I need to be in when the cleaner is working?
This is a personal choice, your Domestic Cleaner will be happy to clean when you are present although most house cleaners are key holders for their clients, and clean when their clients are not in, the flexibility is there for you to have control.
Will I have the same cleaner each week?
Absolutely! We don’t believe in sending a different person each week. Our whole ethos is that you will be introduced to a cleaner that will be dedicated to you each week. This allows you to build up trust and a good relationship with your cleaner, and ensures that they work more efficiently week by week, and can rotate tasks within your home, and work under their own initiative if you would like them to.
What tasks will my cleaner do for me?
Standard requests are for general floor cleaning, surface cleaning and polishing as required, as well as general room cleaning, to include the kitchen and bathrooms. Some clients request different tasks such as ironing, bed making, bed changing, putting clothes washes on, doing washing up, sorting food cupboards for out of date products and pretty much anything else you can think of… the list is endless!
Who supplies the cleaning products?
Your dedicated cleaner will use your cleaning products, to include your vacuum, mop, sprays and cloths etc. This is to ensure that your home smells exactly how you want it to, with the products that you prefer, and most importantly prevents any cross contamination issues between addresses that your cleaner operates within.
What if I’m not happy with the quality of work?
We will always contact you after the first clean to ensure that all has gone to your complete satisfaction. In the unlikely event that you are not fully satisfied, we will endeavour to resolve this with feedback to your cleaner as long as you are happy with this course of action. If you decide that you would prefer to be introduced to a new cleaner with immediate effect, then with our ever growing large database of vetted cleaners, this would not be a problem.
Are my cleans insured against accidental damage?
Yes, every clean is insured. There is a £100 excess on insurance claims, and the insurance is primarily there for serious damage.
That all sounds great. How do I get started?
The next step is to contact us either by phone, email or by using the “request a callback” feature, in order we can obtain some further details from you and arrange a convenient time to come and meet you at your property to discuss your needs in person. We appreciate that a lot of our clients work long hours, so we can be flexible and meet you in the evening or at weekends if more convenient.