We like to get to know our cleaners personally to ensure you’re introduced to someone who will clean your home with care and professionalism. All cleaners are vetted in their own home with ID & references checks. We only introduce cleaners who we’d be happy to have in our own home!
Yes. If you’d like to meet your cleaner prior to any work taking place that can be arranged.
Will I have the same cleaner each week?
Yes. You’ll have your own dedicated cleaner, so you’ll always know who’s coming into your home.
What cleaning tasks will the cleaner normally carry out?
You’ll be able to specify the jobs you’d like done to ensure you receive a service tailored to your specific needs. This includes the usual vacuuming, dusting/polishing and cleaning of bathroom and kitchen areas. Cleaners will also clean inside windows, change bedding and many offer ironing in your home too.
Do I need to be in when the cleaner is working?
It’s not necessary for you to be home when the cleaner is working and arrangements can be made with your cleaner directly. As you have the same cleaner you’ll always know who is in your home and when.
When does the house cleaning happen?
The cleaning will take place on a day and time that fits for you from Monday to Friday.
Do the cleaners bring their own cleaning equipment and cleaning products?
Your cleaner will use your own cleaning products and equipment. This is important to prevent cross-contamination between other homes your cleaner may be working at. Plus, we find clients prefer certain products that they’ve always used and trusted in their home.
I have pets, is this a problem?
Many of our clients have pets and most of the cleaners love them! We do let the cleaners know beforehand about any pets to ensure they’re happy working with whatever pets you have.
What happens if I’m not happy with the quality of the work?
Simply let us know your concerns and we’ll do all we can to remedy the situation as quickly as possible. We have a database of cleaners should a different cleaner be requested.
Are my cleans insured against accidental damage?
Yes, Time for You (Hull) have insurance for up to £2 million in the event of any major incident or damage (£100 excess applies).