Q. Who is Time For You?
A. Time For You is the UK's premier domestic cleaning company, set up to offer quality domestic help to busy individuals who value their precious free time and people who require assistance in their home. We operate nationwide with a local franchised business owner near you to provide you with a truly personal service.
Q. How quickly can you find me a cleaner?
A. Usually we can find a cleaner for you within just a few days. However, our office will be able to answer this question more effectively when you contact them.
Q. What if I'm not happy with my cleaner for any reason?
A. Simply let our office know of your concerns and we will do all we can to remedy the situation as quickly as possible. We have a large database of approved and vetted cleaners, one of whom should meet your needs perfectly.
Q. How do you vet your cleaners?
A. Very carefully! Every single one of our cleaners is interviewed in their own home. This way we can see for ourselves the cleanliness of their own home. It also gives us an idea of their background and individual circumstances. We conduct an in-depth interview and assess whether the cleaner will pass our stringent 'would we let this person clean our own home' test. At this stage we would also conduct all relevant ID checks.
Q. Are your cleaners reference checked?
A. Yes they are. We take up references for all our cleaners and those references have to be excellent before we would allow them on to our database of approved cleaners.
Q. Do you have a minimum number of hours?
A. Usually the minimum number of hours weekly is two but our local office will be able to inform you of their minimum service criteria.
Q. Do you have insurance cover?
A. All our businesses are insured for up to a minimum of £2 million pounds against the cleaner damaging your property accidently. Please note, in order to keep our charges at a very competitive rate, there is an excess of £100 on all claims for which you would be responsible for. The insurance cover is offered in the event of any major incidents of damage.
Q. Is there a contract to sign?
A. Our contract is initially for a three-month term. Thereafter the contract is for a one-month period on a rolling basis.
Q. Will I get the same cleaner every week?
A. Yes. You will get the same dedicated cleaner to do your weekly cleaning. That way you will know who is coming into your home each week and your cleaner will be able to work out a routine with you as to what you would like doing on each visit.
Q. What tasks will the cleaner normally carry out?
A. Your cleaner will do all the usual vacuuming, dusting and polishing and will clean the bathrooms and kitchen. They will also clean windows if required and most other general household cleaning within your home at your request. By having your own dedicated cleaner you will be able to specify which jobs are done on a weekly basis and which jobs are done on a rotational basis. This way you will receive a service that is tailored to your specific needs.
Q. How often do you increase your rates?
A. The fee you pay to Time For You will remain the same for the duration of your contract with us (unless you alter hours). The cleaners rate may change over the time that they are with you. Cleaners on our database are self employed and they may ask for a raise in their hourly rate if they have been with you for a while. In order to retain a good quality cleaner they need to be earning well above any Living/National Minimum wage in order that they feel valued. If you ever have any concerns about changes in rates, please do contact us.