Very quickly! We will visit you and your property in order to get a complete understanding of your cleaning needs. We will then select a cleaner for you from our extensive database. Our cleaner will then call you to arrange a date and time to meet you and get started.
We are extremely thorough! Once we have received an application, we interview suitable candidates over the phone. If the applicant passes the first interview stage, we then meet them face to face for an interview in their own home. We also perform ID checks, collect reference details and of course ask questions regarding their previous employment and cleaning experience. If applicants pass this stage, we go on to perform reference checks and speak to nominated referees for further assessment of their suitability. If they pass with flying colours, we then ask ourselves whether we would be happy for them to clean our house.
What if I'm not happy with my cleaner for any reason?
Simply let us know of any concerns and we will do all we can to remedy the situation as quickly as possible. Our first solution is to provide feedback to the cleaner. If this does not remedy the situation, we have a large database of approved and vetted domestic cleaners, so we'll be sure to find someone else who suits you perfectly.
Do you have a minimum number of hours?
The minimum number of hours per visit is 2 hours, whether weekly or fortnightly. We will work out a cleaning plan to ensure it's as cost effective as possible for you, whilst ensuring the cleaner has enough time to complete your priority tasks.
Do you supply the cleaning products?
The cleaner will use your products and equipment, which means you get the products you'd like used in your home. It also ensures the rates are competitive.
Will I get the same cleaner every week?
You will meet your cleaner before they start cleaning for you so you'll know exactly who's coming into your home every week. Your cleaner will discuss a routine which suits you and your cleaning requirements and priorities. The cleaning service is flexible so the tasks can vary from week to week depending on your needs.
What tasks will my cleaner normally carry out?
Your cleaner will vacuum, wipe, dust and polish until your house is as sparkling as you want it. They will happily clean living rooms, dining rooms, kitchens, bedrooms, bathrooms , floors and interior windows when required. Most general house cleaning tasks can be done by your cleaner.