The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all Australian laws and Australian Privacy Principles as defined by the Privacy Act 1988 (Privacy Act). Further information relating to the Privacy Act 1988 and the Australian Privacy Principles can be at https://www.oaic.gov.au/privacy/australian-privacy-principles.
Cookies are small files saved to the users’ computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use of and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, although some may take longer. No personal information is stored, saved or collected.
Contact and Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Australian Privacy Principles as defined by the Privacy Act 1988 (Privacy Act). Every effort has been made to ensure a safe and secure email submission process, but we advise users using such forms that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting a form by email. Alternatively, where the consumer has previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform visitors about products and services supplied by the Time For You Domestic Cleaning Pty Ltd. Users can subscribe through an online automated process should they wish to do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with the Australian Spam Laws detailed in the Spam Act 2003 and Spam Regulations. All personal details relating to subscriptions are held securely and in accordance with the Privacy Act 1988. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Privacy Act 1988 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This is by no means a comprehensive list.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with Australian Spam Laws and the Spam Act 2003 and Spam Regualtions, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will be detailed instead.
Although this website appears to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites etc.).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms. Users wishing to discuss sensitive details should do so through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page through your social media platform account.
Shortened Links in Social Media
Through their social media platform accounts, this website and its owners may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).
Users are advised to take caution and use good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Notices and Revisions
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
A list of all the cookies used on this website by category is set out below.
Category 1: Strictly Necessary Cookies
These cookies enable services you have specifically asked for.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
- Remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
- Managing and passing security tokens to different services within a website to identify the visitor's status (e.g. logged in or not)
- To maintain tokens for the implementation of secure areas of the website
- To route customers to specific versions/applications of a service, such as might be used during a technical migration
These cookies will not be used
- To gather information that could be used for marketing to the user
- To remember customer preferences or user ID's outside a single session (unless the user has requested this function).
For those types of cookies that are strictly necessary, no consent is required.
Category 2: Performance Cookies
These cookies collect anonymous information on the pages visited
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- Web analytics - where the data collected is limited to the website operator's use only, for managing the performance and design of the site. These cookies can be third-party cookies but the information must be for the exclusive use of the publisher of the website visited.
- Ad response rates - where the data is used exclusively for calculating response rates (click-through rates) to improve the effectiveness of advertising purchased on a site external to the destination website. If the same cookie is used to retarget adverts on a third-party site this would fall outside
the performance category (see Category 4)
- Affiliate tracking - where the cookie is used to let affiliates know that a visitor to a site visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the
affiliate to improve the effectiveness of their site. If the same cookie is used to retarget adverts this would fall outside the performance category (see Category 4)
- Error management - Measuring errors presented on a website, typically this will be to support service improvement or complaint management and will generally be closely linked with web analytics.
- Testing designs - Testing variations of design, typically using A/B or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions.
These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.
By using our website, you agree that we can place these types of cookies on your device.
Category 3: Functionality Cookies
These cookies remember choices you make to improve your experience
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these
cookies collect may be anonymised and they cannot track your browsing activity on other websites a website works.
- Remembering settings a user has applied to a website such as layout, font size, preferences, colours etc.
- Remembering a choice such as not to be asked again to fill in a questionnaire.
- Detecting if a service has already been offered, such as offering a tutorial on future visits to the website.
- Providing information to allow an optional service to function such as offering a live chat session.
- Fulfilling a request by the user such as submitting a comment.
These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.
By using our website you agree that we can place these types of cookies on your device.
Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
- Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. The site the user is visiting need not actually be serving adverts, but often this will also be the case
- Cookies placed by advertising networks in conjunction with a service implemented by the website to increase functionality, such as commenting on a blog, adding a site to the user's social network, providing maps or counters of visitors to a site.
This website does not contain targeting or advertising cookies that would require clear informed consent from the user to their use.
Collection of Personal Data
- The Customer warrants that it has the legal right to disclose all Personal Data that it does in fact disclose to Time For You Ltd under the Agreement, and that the processing of that Personal Data by Time For You Ltd for the purposes of and in accordance with the terms of the Agreement will not breach any applicable laws (including the Data Protection Act 1998).
- Time For You Ltd may collect and store the information which is submitted to us via the contact forms on the site - such as your name, address, email address, phone number. In order to apply to become a Customer, the applicant must complete and submit an online contact form.
- Any contact details supplied by the Customer to Time For You Ltd; and whether supplied in writing, orally or otherwise by the Customer to Time For You Ltd is marked as confidential.
- All emails that you receive from Time For You Ltd will include the following information;
- Our business name company name, address and company registration number;
- Any other information that is required to be included in such emails by applicable law; and
- An unsubscribe link, enabling the recipient to opt-out of the list.
- How does Time For You use the information we hold about you? We will use the information you give us to provide you with information about Time For You’s services (including passing your details to your local Time For You branch) and to send you newsletters, promotions and updates about changes to our service;
- We retain personal data to comply with legal obligations, enforce our terms and conditions, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
- Email and other electronic communications are not secure unless encrypted. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site and any transmission is at your own risk. Time For You Ltd also cannot accept responsibility for any unauthorised access to, or loss of, personal data that results from a cause beyond our control, nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
- We may share your information with any member of our group (which means our franchisees, subsidiaries or other), e-commerce platform providers, website hosts and businesses which assist us in undertaking communications or monitoring the site and also any business partners, suppliers and sub-contractors.
- Time For You has a spam policy and you have the right to ask us not to process your personal data for marketing purposes. The customer may unsubscribe from any emails, at any point by email and will be treated in the same way as required by anti-spam laws, such as the CAN-SPAM Act of 2003 (in the USA) or laws made under EC Directive 2002/58 on Privacy and Electronic Communications (in the EU).
The full terms that are applicable to the use of this website are available on the Terms page.