Who are you?
We are Time for You, Bangor, Northern Ireland premier cleaning company. Time for You Bangor is owned and managed by Marieannette Magee since January 2014. Marieannette has been delivering a professional service ever since and provides a professional cleaning services to hundreds of homes throughout Bangor and the surrounding areas.
How do you vet your cleaners?
We vet our cleaners very thoroughly and very carefully! Cleaners initially complete a detailed application form telling us all about themselves, their skills and abilities, their experience and qualities. We will conduct telephone interviews at this stage of any applicants who show potential. Cleaners passing this stage will then have a face to face interview in their own home. This allows us to see the standards and values that they live by and also lets us get to know them personally. During the interview we check exactly what experience they have, perform Identification checks and gather reference details. For those who pass this stage we then perform reference checks, speaking directly to the referees so we can ask further questions to assess the cleaners suitability. Once that's all complete we then make a final decision whilst asking ourselves the important question, would we be happy for them to clean our own home.
How quickly can you find me a cleaner?
As quickly as you like? We will normally find a cleaner within a few days and no longer than 10 days from our appointment.
Can I meet my cleaner before they start?
No problem at all. Many of our clients are busy working professionals, and request their cleaner holds a key on their behalf. Our cleaners are always happy to come and visit you before the first clean if you require, to discuss your needs in person and discuss access arrangements. This also allows you to ensure that you are happy with them. Other clients are happy for the cleaner to simply arrive a short time earlier on the day of the first clean to meet them and discuss their needs, and then complete the first full clean following this. The choice is yours!
Will I get the same cleaner every week?
Yes ! We don’t believe in sending a different person each week. The same reliable cleaner will come to your home each time. This allows you to build up trust and a good relationship with your cleaner, and ensures that they work more efficiently week by week, and can rotate tasks within your home. We help you devise a routine which suits you and your cleaning priorities. The cleaner service is flexible and you can vary the tasks from week to week. Your cleaner will clean anything internal to the property (within reason) within the allotted hours.
What if I'm not happy with my cleaner for any reason?
Our service is all about finding the right cleaner for you. We always check with you whether you are happy with your cleaner. Simply let us know of any concerns and we will do all we can to remedy the situation as quickly as possible. We will initially try and resolve this with feedback to your cleaner as long as you are happy with this course of action. If you decide that you would prefer to be introduced to a new cleaner with immediate effect then this is not a problem.
Do you have a minimum number of hours?
The minimum number of hours per visit is 2 hours, whether weekly or fortnightly. We want you to be really happy with the cleaning results and we are happy to work out a cleaning plan to ensure it's as cost effective as possible whilst ensuring the cleaner has enough time to complete your priority tasks.
Do you mind if we have pets?
We love pets! We check if our cleaners are happy to work in homes with dogs, cats, rabbits, snakes, spiders, and just about any other animal that you can think of! This ensures that your cleaner knows exactly what to expect, and you are perfectly matched from the outset.
Do you have insurance cover?
We are insured for up to £2 million pounds against the cleaner damaging your property accidently. Please note, in order to keep your costs as low as possible there is an excess of £100 on all claims.
Do you supply the cleaning products?
The cleaner uses all the products and equipment within your own home. We provide a suggested product list to get you started which means you get the products and smells you want used in your home. This includes your vacuum, mop, sprays and cloths etc. It also helps to keep the rates as competitive as possible.
What tasks will the cleaner normally carry out?
Pretty much anything you want them to (within reason!) Your cleaner will vacuum, dust, polish, wipe and buff until your home exactly how you want it. Most clients requests are for general floor cleaning, surface cleaning and polishing as required, as well as general room cleaning, to include the kitchen and bathrooms. Some clients request different tasks such as ironing, bed making, bed changing, putting clothes washes on, doing washing up, sorting food cupboards for out of date products and pretty much anything else you can think of… the list is endless!
So I can ask for help with ironing?
You certainly can. This is a common request from a number of our clients. Any ironing will be completed within the allotted hours at your home, and the ironing can be either left out, or put away wherever you want it.
That all sounds great. How do I get started?
The next step is to contact us either by phone, email or by using the “request a callback” feature. We will then arrange an appointment convenient to you to visit your property so we can fully understand your cleaning requirements. We will then select a cleaner for you from our extensive database. We appreciate that a lot of our clients work long hours, so we can be flexible and meet you in the evening or at weekends if more convenient.