All of our self-employed cleaners are interviewed by us in their own home. We only want cleaners who have very high standards so meeting them in their home gives us a very good indication of their level of cleanliness and tidiness. We will only match you with a cleaner who we would want to let clean our own home! At this stage we will then follow up with an ID check and two references which must be excellent before we allow them on our database of approved cleaners.
Yes. Once we feel we have found the right match for you and your home we will ask the cleaner to call you to arrange a visit. If you are happy with your cleaner you can then show them around your home, tell them what tasks are to be carried out and where you keep your cleaning materials and hoover etc.
Will I have the same cleaner each week?
Yes. You will have the same dedicated cleaner each week. That way you know who is coming into your home and your cleaner will get into a routine with you and will know what jobs you want doing on each visit.
Do I need to be in when the cleaner is working?
No you don't need to be at home when your cleaner comes. If you are happy to let them be a key holder they can let themselves in and out, some of our customers have a key safe outside their property.
When do the house cleans happen?
We will find you a cleaner that fits in with your lifestyle, you just need to tell us what days are best for you and the hours you require.
Do the cleaners bring their own cleaning equipment and cleaning products?
You supply the products, that way you can choose the brands you prefer and for hygiene reasons we always think it is best to use the home owners hoover.
I have pets, is this a problem?
Not at all, most homes now a days have a pet. We will ensure the cleaner we match you with is aware of your pet and most importantly likes animals!
What happens if I’m not happy with the quality of the work?
It is very important to us that you are satisfied with your clean. If you are not happy simply give us a call, that is what we are here for! We have a large database of approved cleaners and will soon remedy the situation.
Are my cleans insured against accidental damage?
All our businesses are insured for up to a minimum of £2 million pounds. Please note, in order to keep our charges at a very competitive rate there is an excess of £100 on all claims for which you would be responsible for. The insurance cover is offered in the event of any major incidents of damage. The only two items that are not covered by our insurance is Bleach damage ( we do not recommend using neat bleach around the home) and Ironing.
What happens next?
If you would like a cleaner from Time for You simply give us a call. We will then arrange a visit to your home to sort the necessary paperwork, note your requirements and then we can match you with a cleaner.