Covid-19 Update
If you believe your own personal situation requires us to take protective measures, we would be very happy to discuss these with you.
I have a large four bed house and three bathrooms, but only want a cleaner for a couple of hours each week to do certain parts of my home only, is this ok?
We completely understand that you might want a cleaner to come in for just a few hours each week to help with some areas only, even if you have a very large home. This is no problem, things have changed so much over the last few years and we will do whatever we can to help. Simply let us know before we visit your home so we can discuss exactly what you are looking for in the time required.
It is extremely hard to find and keep a good reliable cleaner. What do you do differently?
We are continuously looking for excellent cleaners for our clients.
We do an initial interview over the phone and find that many fail at this point. Successful applicants are then visited in their own homes by us, where they face a second, more in-depth interview and vetting procedure under strict Time For You guidelines. At this stage we get to know potential cleaners personally, their skills, qualities, how they clean their own home and the standards they live by. In this face to face interview, we go through their experience, references and all security checks fully. Only when, and if, we are fully confident and satisfied that we would have the applicant clean and care for our own home, do we add them to our database.
Finding and retaining good, honest and dependable domestic cleaners is core to our client satisfaction.
You will know that each and every home cleaner has been personally vetted and interviewed in their own home, have a minimum of two quality references and will have been police checked* for your total peace of mind.
We are always available for any concern or question you may have and look after your cleaner - so you don't have to. Time For You not only gives you some of your precious time back, but also the reassurance in knowing that someone is always here for you, working in the background, making sure things run smoothly. We strongly believe that this is the difference that Time For You can bring to your home.
Do I get to meet my cleaner before they start?
In most cases, your cleaner will usually prefer to meet and do your first clean straight away. You can discuss your cleaning requirements, they can answer any questions you may have and you can show them where everything is before they complete the clean. Just let us know when we visit if you would prefer to meet them before the day of the clean.
What tasks will the cleaner actually do for me?
Most jobs will involve general household cleaning tasks such as dusting, vacuuming, mopping the floors, cleaning the kitchen and bathroom. Sometimes, just a little help with tidying or other things that have got harder over the years. The list is endless (within reason!) and is entirely up to you. You can prioritise, alternate or rotate tasks, whatever it takes to meet your requirements in the time given.
If you need more or less hours, simply give us a call.
Will I have the same cleaner each week?
Absolutely! We will introduce you to a cleaner that works for you each and every week. This allows you to build up trust and a good relationship with your home cleaner and ensures that they work more efficiently week by week, rotate tasks within your home and can work under their own initiative if you would like them to.
Are my cleans insured against accidental damage?
We are insured for up to £2 million pounds against the cleaner accidentally damaging your property. Please note that in order to keep our pricing competitive, we do have an excess of £100 on our insurance which means that Time For You are not liable for the first £100 of any insurance claim or will be able to process claims under the value of £100. The insurance is primarily there for more expensive damage accidently caused during the clean. Please also be advised that the insurance is not a ‘new for old’ policy. Should your cleaner accidentally break something and you wish us to check regarding an insurance claim, please just email or call us and we will look into this for you.
What about pets?
No problem, we always ask each cleaner if they are happy to work in homes with various pets and know which ones they like!
Who supplies the cleaning products?
In line with our insurance and to keep costs down, your cleaner will use your cleaning products, including vacuum, spray bottles, mops and cloths. This way, you will have the same familiar smells and know that your cleaner is using any sensitive or eco products that you and your family are used too. Most importantly, this prevents any cross contamination issues between different addresses your cleaner operates within. We politely ask if you could supply your cleaner with a long handled duster for those higher up jobs around your home.
Can the cleaner come in for just one hour a day?
Unfortunately, as they have to travel to and from your home for each clean, any money they earn would be swallowed up in travel expenses if they done just a one hour clean. That is why we have a minimum of two hours per visit and appreciate your understanding on this.
Can my cleaner be a key holder?
When you provide access to your property, you may choose to give a spare key to your cleaner. Ideally, you may have a key safe discreetly placed on your property to which you can give the cleaner an access code.
What if I am not happy with the cleaner or the quality of the cleaning?
We will contact you after the first few cleans to see if everything is up to your expectations.
In the unlikely event that you are not fully satisfied, we will usually be able to resolve this with feedback to your cleaner as long as you are happy with this course of action. If you decide that you would prefer to be introduced to a new cleaner, that’s no problem. We are always working in the background, making sure things run smoothly. If you are not happy with something or if there is anything we can do to help, just let us know.
How soon can you find me a cleaner?
With everything going on in the world at the moment, it is increasingly hard to find and retain, good, reliable cleaners as people’s lives are changing on a daily basis.
We endeavour to introduce a cleaner and get them started within a week or so of meeting you, but this can depend to a great extent as to where you live, what you need doing and how many hours you require. If we already have the ideal cleaner, with the hours available, we could introduce them almost straight away. The most important thing is finding the right cleaner for you. Whatever the situation, we will keep you informed at all times.
So what next?
Call our Norwich office on 01603 552538 (9am to 5pm - Monday to Friday)
Call our mobile 07503 621470 (9am to 6pm - Monday to Friday)
Send us an email - [email protected]
Use the BOOKING REQUEST or REQUEST A CALLBACK feature, for a free, fast response.
Out of hours - use the REQUEST A CALLBACK feature and we will contact you as soon as we can.
*Police checked cleaner on request