Very carefully ! All cleaners initially complete our application form. We conduct telephone interviews only with those who we believe show potential at this stage. If we are happy with the interview we will then arrange a home interview with the cleaner. This allows us to see a potential cleaner's standards that they are living by. We get to know them personally through this home visit and during this, we complete various checks, eg, ask for proof of address/references. Only after we have carried out all of these checks do we add somebody to our database of cleaners.
Yes, This is very important for both parties where the cleaner will visit you before commencing, discussing your requirements and familiarising themselves with your home. This also ensures you are both comfortable with each other. Many of our clients are working professionals and request their cleaner to have a key on their behalf, so, again, this can be facilitated at this pre-clean meeting. Other clients, who may be in their home when the cleaner calls, are happy for the cleaner to simply arrive a short time earlier on the first clean day and discuss their needs then carry out the clean. It is up to you, what you would like to happen.
Who supplies the cleaning products and equipment?
Our cleaners will use your cleaning products and your vacuum, mop, sprays and cloths etc, this guarantees that you are happy with the products used and it eliminates cross-contamination from vacuum cleaners or cloths etc.
Am I employing the Cleaner?
No, the Cleaner is self-employed and fully responsible for his/her own Income Tax and National Insurance.
How do I pay the Cleaner?
Cleaners usually like to be paid each time they clean, by cash or bank transfer which will be agreed with the cleaner when you meet them.
I have pets, is this a problem?
No, this is absolutely fine. When we meet cleaners at their home interview, we ask if they have any issues with pets. We check if they are happy to be in a home with animals.. We will ensure that if you have pets we match you with a cleaner whom is comfortable to clean around your pets.
What happens if the Cleaner is sick/on holiday.
The Cleaner will try and make another arrangement with you – coming in the day after, doing a longer deeper clean on another visit or simply catching up over the next few cleaning sessions. If none of these solutions are satisfactory, then you can call us to request that we introduce an alternative Cleaner.
What happens if I don’t like the Cleaner?
You will be given the opportunity to meet your cleaner before they start work for you so that you are comfortable with our selection from the outset. Once you have chosen your cleaner, they will be your regular cleaner. If at any time you decide your current Cleaner is not for you then can contact us and we will introduce another cleaner to you.
What if I’m not happy with the quality of work?
We will always contact you after the second clean and at the end of the first quarter to ensure that all has gone to your complete satisfaction. In the unlikely event that you are not fully satisfied, we will initially try and initially resolve this with feedback to your cleaner as long as you are happy with this course of action. If you decide that you would prefer to be introduced to a new cleaner with immediate effect, then with our ever growing large database of fully vetted cleaners, this would not be a problem.
What tasks can I ask my cleaner to do for me?
You can ask your cleaner anything you want within reason. Standard cleaning duties are for general floor cleaning, vacuuming, surface cleaning and polishing as required, as well as general room cleaning which includes the kitchen and bathrooms. Some clients request different tasks such as Ironing, bed making, bed changing, internal window cleaning etc. We would not expect them to clean the insides of ovens or clean carpets as these are more specialised jobs but you can always ask them once you have got to know them. If Ironing is required then we need to know at signup so we can allocate you a cleaner happy to do it.
Do I get the same Cleaner every week?
Yes, subject to sickness or holiday , we believe in sending you the same cleaner each week which allows you to build up trust and a good relationship with your cleaner, and ensures that they work more efficiently week by week, and can rotate tasks within your home, and work under their own initiative if you would like them to.
Do I give the Cleaner a key?
That is completely at your discretion. Some Householders are present during the Cleaning. Some give a key after a month and some give a key when they first meet the Cleaner. It is totally up to you and what you are comfortable with. A Key Safe is also a popular option.
Are you insured ?
We are insured for up to £2 million pounds, against the cleaner accidentally damaging your property. Please note that in order to keep our pricing competitive, we do have an excess of £100 on all claims. The insurance is primarily there for serious damage.