We are very meticulous with regards to screening cleaners, especially in the current climate. Upon receipt of a completed application form, each cleaner is contacted via telephone. During the conversation it is made very clear the type of person we are looking for ie someone who is going to show commitment and reliability, respect to both the client and the client's home, think 'outside the box' and provide a professional service. If the potential cleaner ticks all the boxes and we are happy to take the application to the next stage a visit is arranged at the applicant's home for an interview (many fail at this part of the interview process). The home interview is extremely important as it allows us to see at hand the standards and values they live by and also gives the opportunity to meet them personally. At the interview, we go through their application checking all the information provided, complete comprehensive security checks on the applicant together with obtaining details of references, which are followed up. Only after all of the checks have been completed, will the applicant be added to our database; rule of thumb - would we be happy to have the candidate as our cleaner in our home?
Yes, this is standard practice, we call it a 'meet and greet'. We have found over time that this is a very important part of the clean as it allows both parties to meet, discuss the clean, arrange access and the cleaner to familiarise themselves with your home. Our clients are all from different backgrounds, ie busy working professionals, families, elderly etc, therefore the 'meet and greet' can be arranged at a time suitable between both parties or 10 minutes before the first clean, whichever arrangement suits best.
Will I get the same cleaner each week?
Our policy is for each client to have the same cleaner each week. This approach allows both parties to build up trust and a good relationship, for the cleaner to become familiar with your home, rotate tasks within your home and work under their own initiative if this is how you wish the clean to continue.
Who supplies the cleaning products?
Your dedicated cleaner will use your cleaning products and cleaning equipment. This will include mop, bucket, vacuum cleaner, sprays, cloths etc. The reason we ask the client to provide the cleaning products and cleaning equipment is to avoid cross-contamination issues between addresses that your cleaner operates within, to avoid allergies and finally some clients have particular products for surfaces, furniture, floors etc, therefore by using your products we find this works best.
Do I need to be in when the cleaner is working?
This is a personal choice and sometimes, depending on the circumstances, the client is unable to be at home. Each cleaner is police checked and vetted allowing the client to have the confidence to either give the cleaner a key or an alternative option is the use of a key safe.
What will my cleaner do?
At the 'meet and greet' the cleaner will discuss your specific home requirements thus ensuring a high-quality professional service to suit you. Standard requests are hovering and mopping floors, surface cleaning and polishing (if required), bathroom cleaning and general room cleaning. Some clients request different tasks ie ironing, bed changing and making, sorting food cupboards, out of date products etc.
I have pets, is this an issue?
No, this is not a problem. At the interview, we cover a range of topics one of which is pets. The cleaner is asked if they have any issues working in a home with pets, dogs, cats, rabbits, reptiles etc and this allows us to 'marry' the right cleaner with the right home from outset.
Is ironing included?
This is a common request from clients. Any ironing will be done within the timescale allocated to the clean, it can either be left folded/airing on the clothes dryer or put away.
What happens if I am unhappy with the quality of the clean?
After the first clean we will contact you to enquire about the clean. It takes at least a couple of weeks for the cleaner to settle in, know what you want doing and how you want it done. Every clean is different, every client has their own ideas of what to expect from a clean. At this stage, it is imperative to discuss any concerns, no matter how small, both positive and negative, in order that they may be addressed with the cleaner, this, in turn, allows the cleaner to know how to go forward in order to provide a high standard of clean at your home. If after a few cleans you decide that you would prefer to be introduced to a new cleaner that can be arranged.
Do you have insurance?
Every clean is insured. We have public liability insurance for up to £2 million. This cover is against the cleaner, accidentally, damaging your property. Please note that in order to keep our charge competitive there is a contract excess of £100 on all claims, and the insurance is primarily there for serious damage.
How do I sign up for a cleaner?
Contact us either by phone, email or by using the “request a callback” feature. We will then contact you, via telephone, take some details and arrange to visit you at your property to discuss your needs in person.
Ready to Get Started?
Call us on 02840 335051
Click here to Request a Callback.
Click here to make a Booking Request.