Over the last 9 years, Lesley Spence, who owns the local Stirling and Clackmannanshire branch, has signed up hundreds of clients, aiming to provide a great cleaner service, supporting clients to find them an affordable, reliable and professional cleaner solution for their cleaner/housekeeping needs. Lesley sources and vets a self employed cleaner to meet individual client,s requirements. We have many clients who've been with us for years and take on many referrals from those clients, who tell their friends/relatives how good our service is, too.
Applicants are taken through a thorough vetting process, over several stages - this culminates in a home visit by Lesley, to meet with the potential cleaner, at which eg, we check documents, to confirm candidate's identity.
CAN I MEET THE CLEANER FIRST?
After you have agreed to use our services, your allocated cleaner can meet you first before cleaning commences, to ensure you are comfortable with the person that we have selected. This is beneficial so that you can discuss, in detail, the tasks that you would be wishing to have completed and to show them where everything is, eg vacuum, bin bags and so on.
Some clients are just happy for their cleaner to arrive on the first day and be shown everything. It's up to you.
WHO SUPPLIES THE CLEANING MATERIALS?
Your cleaner will use materials supplied by you, to include vacuum, polishes, cloths and so on. This is to ensure that the right products are being used in the right place, for you. When you first meet the cleaner, we recommend you discuss products and usage with them, to ensure that you are both happy with what will be used and where.
This keeps costs low and prevents cross contamination between properties.
(Please note our insurance does not cover the use of bleach or bleach products)
DO YOU SEND A TEAM OF CLEANERS EACH VISIT?
No, our model is such that you will have one cleaner per visit.
WILL I HAVE THE SAME CLEANER EACH VISIT?
Absolutely. We will introduce someone to meet you needs. This person will become your regular cleaner so you can build up a relationship with them and they can get to know your home and it is easier, eg, to rotate tasks, if required.
We find that having a regular cleaner suits most clients.
Like any form of working life, however, sometimes cleaners do move on to other opportunities and when we are informed of this, we will communicate directly with you and introduce another cleaner, as swiftly as we can.
WHAT TASKS CAN I ASK THE CLEANER TO DO?
You can agree that with your cleaner. As well as the usual vacuuming, polishing, bathrooms. Most other requests can be accommodated and cleaners can be flexible to alter tasks between visits, providing you have been specific about your requirements. Some clients also wish inside windows, bed changing and ironing, this can be included as part of the service.
WHAT IF MY CLEANER CANNOT MAKE A CLEAN, WHAT HAPPENS?
If for any reason your cleaner cannot attend, they should call to inform you and offer a replacement session, where possible. Sometimes clients just find it more convenient, for the 'missed' hours to be banked and used at a later date. Should your cleaner, however, show an unreliability issue that you are not comfortable with, then we would request, that you contact us at the earliest opportunity, to discuss.
WHAT HAPPENS IF I AM NOT HAPPY WITH THE CLEANING?
Rarely, a cleaner might not be the right match for a particular household. Don't' worry that's what we are here for. We would always recommend you speaking to your cleaner directly about any concerns. In the unlikely event that this doesn't have the desired effect, we will try to resolve with your cleaner, providing you are happy for us to speak to them. If you decide at any time that you would prefer to be introduced to another cleaner, then we will do so.
We will contact you after a few cleans for feedback and where appropriate, can follow this up, with a future call, if required. We do encourage clients to contact us with queries, at any time.
Similarly should your cleaner decide to leave you, once we are notified, we will work quickly to introduce an alternative as quickly as we can.
DO I NEED TO BE IN WHEN THE CLEANER VISITS?
No. If you wish to give the cleaner a key, then that is one of the reasons we would recommend a pre clean meeting, to ensure that you are comfortable with doing so. Many clients nowadays have a safe key box installed at their home, which eliminates the need for any key to be handed over and keys are always at your home, we do recommend this approach.
DO YOU HAVE A MINIMUM NUMBER OF HOURS PER VISIT?
Weekly = 2 hours per week
Fortnightly = 1 or 2 bedroom properties = 2 hours per visit
3+ bedroom properties = 3 hours per visit
Please note we schedule weekly cleans from Monday through to Friday and fortnightly cleans are scheduled on either a Monday, Tuesday or Wednesday. When we meet with a prospective client who wishes to proceed with our service, we will discuss options with them, a couple of options is helpful to enable us to get a cleaner matched for your home, as quickly as possible.
DO YOU HAVE INSURANCE?
We have insurance against accidental damage by your cleaner, included for each clean and this is from an approved and trusted professional insurance service.
This gives you peace of mind should any accident occur.
We do have an excess of £100 on all claims, to keep our costs competitive.
IS IT OKAY TO HAVE PETS AT HOME?
Yes, of course. We will allocate a cleaner to your home who is happy with pets. Most often we have cats and dogs. But we have had, snakes, iguanas and the odd parrot, too.
HOW QUICKLY CAN I BE ALLOCATED A CLEANER?
This depends on a few factors, eg, your flexibility in the day that you would like a clean to be carried out, if you have a specific day in mind then this may take longer than a client who is completely flexible as to their clean day. Location - clients who are in remote/out of town locations, again, the matching process may take longer. The majority of clients are matched with their cleaner within a week of meeting Lesley, having signed up to use our service
HOW DO I START?
We don't need to visit for a quote - we can just chat about your requirements, take some details from you and then give you a price based on the information that you have provided. After speaking to you, if you would like to proceed, then we will arrange a mutually convenient time to visit you. We will confirm your cleaning needs, in person. If you work 'standard hours' we can be flexible with appointment times, eg, in the evening.
Please contact us by phone, email or by using our 'request a callback' feature. It's always helpful to know the best time to call, if you are at work during the day.
*police checked cleaners are available on request